Thank you for choosing Autel Scanning Tools! This Shipping Policy outlines the terms and conditions regarding the shipping of our products to customers who make purchases through our website. By placing an order with us, you agree to comply with this policy.

  1. Processing Time: 1.1. Orders are typically processed within 1-2 business days after payment confirmation. 1.2. Please note that processing time may be extended during peak seasons or due to unforeseen circumstances. We will make our best efforts to inform customers of any delays.

  2. Shipping Methods and Providers: 2.1. We utilize the services of Ship Station to handle the shipping of our products. 2.2. Our primary shipping providers are determined by Ship Station and may include reputable carriers such as FedEx, UPS, DHL, or USPS.

  3. Shipping Destinations: 3.1. We currently offer shipping to addresses within the United States, including all states and territories. 3.2. We may expand our shipping capabilities to additional regions or countries in the future. Please refer to our website for updates on available shipping destinations.

  4. Shipping Rates: 4.1. Shipping rates are calculated based on the weight, dimensions, and destination of the package. 4.2. The shipping cost will be displayed during the checkout process before you finalize your order. 

  5. Estimated Delivery Time: 5.1. The estimated delivery time is calculated based on the shipping method, destination, and carrier’s delivery schedule. 5.2. Delivery times may vary depending on factors beyond our control, such as weather conditions, customs procedures, or carrier delays. 5.3. We provide estimated delivery timeframes during the checkout process. However, please note that these are only estimates, and actual delivery times may differ.

  6. Tracking Information: 6.1. Once your order is shipped, we will provide you with a tracking number and instructions to track your package. 6.2. You can access the tracking information by logging into your account on our website or by following the link provided in the shipping confirmation email.

  7. Order Modifications and Address Changes: 7.1. To ensure timely processing and delivery, please review your order details carefully before submitting your purchase. 7.2. If you need to make any changes to your order or shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed or shipped.

  8. Order Cancellations: 8.1. If you wish to cancel your order, please contact our customer support team immediately. 8.2. Cancellation requests received after the order has been processed or shipped may not be possible. In such cases, you may need to follow our return and refund policy.

  9. Lost or Damaged Shipments: 9.1. In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team immediately. 9.2. We will work with the shipping provider to resolve the issue and provide you with a satisfactory solution. 9.3. It is essential to retain all packaging materials, including the outer box and any inner protective packaging, for possible inspection by the shipping provider.

  10. Customs, Duties, and Taxes: 10.1. For international shipments, customs duties, taxes, and fees may apply according to the destination country’s regulations. 10.2. The recipient is responsible for any additional charges imposed by customs authorities. Please check with your local customs office for more information before placing an order.

Please read these Terms of Service (“Terms”) carefully before using the Autel Scanning Tools website (the “Website”). These Terms govern your use of the Website and your relationship with Autel Scanning Tools. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

  1. Website Use: 1.1. The Website is intended for personal, non-commercial use and is provided solely for informational purposes. 1.2. You must be at least 18 years old or have reached the legal age of majority in your jurisdiction to use the Website. 1.3. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account.

  2. Intellectual Property: 2.1. All content on the Website, including text, graphics, logos, images, videos, software, and other materials, is the property of Autel Scanning Tools or its licensors and is protected by copyright and other intellectual property laws. 2.2. You may not modify, reproduce, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or sell any content obtained from the Website without the prior written consent of Autel Scanning Tools.

  3. Product Information: 3.1. The Website may contain information about Autel Scanning Tools’ products, including descriptions, specifications, pricing, and availability. 3.2. Autel Scanning Tools strives to provide accurate and up-to-date information, but we do not warrant that the information on the Website is error-free, complete, or current. 3.3. Autel Scanning Tools reserves the right to modify or discontinue any product without prior notice.

  4. Pricing and Payment: 4.1. The prices displayed on the Website are in the currency specified and do not include taxes, shipping fees, or other charges unless explicitly stated. 4.2. Autel Scanning Tools reserves the right to change prices at any time without prior notice. 4.3. Payment for orders placed through the Website must be made using the available payment methods. By providing payment information, you represent and warrant that you have the legal right to use the payment method. 4.4. Autel Scanning Tools may use third-party payment processors, and your use of such services is subject to their terms and conditions.

  5. Shipping and Delivery: 5.1. The shipping of products purchased through the Website is subject to Autel Scanning Tools’ Shipping Policy, which is incorporated into these Terms by reference. 5.2. Autel Scanning Tools strives to fulfill orders promptly but cannot guarantee delivery times or be held responsible for any delays or damages caused by the shipping provider.

  6. Returns and Refunds: 6.1. Autel Scanning Tools’ return and refund policy for purchased products is outlined in our separate Return and Refund Policy, which is incorporated into these Terms by reference.

  7. Limitation of Liability: 7.1. To the maximum extent permitted by applicable law, Autel Scanning Tools and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with the use or performance of the Website. 7.2. Autel Scanning Tools’ liability for any direct damages shall be limited to the amount you paid for the product or service giving rise to the claim.

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