Thank you for shopping at Autel Scanner Tools. We strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a 30-day refund policy subject to the terms and conditions outlined below.
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Eligibility for Refund: a. Physical Products: Our refund policy applies only to physical products that have been shipped to the buyer. Any digital or downloadable products, services, or non-physical items are not eligible for a refund. b. Condition of the Product: To be eligible for a refund, the product must be unused, undamaged, and in its original packaging. It should be in the same condition as when you received it. c. Proof of Purchase: You must provide a valid proof of purchase, such as an order number, receipt, or invoice, to request a refund.
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Refund Process: a. Initiation: To initiate a refund request, please contact our customer support team within 30 days of receiving your product. You can reach us at info@autelscannertool.com. Please provide the necessary details, including your order information and the reason for the refund. b. Return Authorization: Once your refund request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product. The RMA number must be clearly marked on the outside of the package. c. Return Shipping: You are responsible for the cost of return shipping, unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure the safe return of the product. d. Inspection and Refund: Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If approved, we will process your refund within info@autelscannertool.com and issue the refund to your original payment method. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or payment processor.
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Non-Refundable Items: a. Digital or Downloadable Products: Any digital or downloadable products, including software, eBooks, or online courses, cannot be refunded. b. Services: Services, such as installation assistance or technical support, are non-refundable once they have been provided.
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Damaged or Defective Products: a. Damaged during Transit: If your product arrives damaged or defective due to shipping, please contact us immediately upon receipt. We will work with you to resolve the issue promptly. b. Manufacturer’s Warranty: Certain products may be covered by a manufacturer’s warranty. In such cases, we encourage you to contact the manufacturer directly for assistance with repairs, replacements, or warranty claims.
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Changes to this Refund Policy: We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Refund Policy periodically for any updates.
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Contact Us: If you have any questions, concerns, or requests regarding this Refund Policy or the refund process, please contact our customer support team at info@autelscannertool.com.
By making a purchase from Autel Scanner Tools, you acknowledge that you have read, understood, and agreed to this Refund Policy.